Website Order Processing Time
We typically process all Moscow Mule copper mug orders to ship within 1-2 business days. Please allow an additional 1-2 business days for engraved orders. (Refer to the product page for delivery times on bulk orders.)
Standard Ground Shipping
Please allow 2-7 days to receive your order, after processing.
Please allow 2-3 days to receive your order, after processing.
Next Day Shipping
Orders placed with overnight shipping will be processed same business day if order is placed before 10AM MST. Orders placed after 10AM MST will ship the following business day. Engraving orders placed with overnight shipping will ship next business day for overnight delivery.
Once your order has been processed to ship, you will receive an email notification with tracking information. Please allow 24-48 hours for the tracking information to be updated by the carrier.
Order Splits & Backorders
On occasion, we may split your order. If your order is split, separate tracking numbers will be sent for each shipment. If you place an order where one or more of the items is backordered, we may ship the available item(s) first and ship your backordered item(s) once available.
Delivery Issues & Incorrect Addresses
Prior to shipping out an order, we will verify the shipping address provided at checkout with the carrier. If the address cannot be verified, we will contact you to confirm the address prior to sending out your order. If you input an incorrect shipping address at checkout, we must be notified within 24 hours of your purchase and we will do our best to get the address corrected prior to shipping. We are not responsible for delivery issues due to an incorrect address or carrier issues. If you experience a problem with the delivery of your Moscow Mule copper mug package, we recommend contacting the carrier directly to get it resolved. You can also email firstname.lastname@example.org with your order number and issue for additional recommendations on recovering your shipment.
If you have any questions about our shipping policies, please email: email@example.com